All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
You can return any ARUTIUNOVA item for a refund, within 14 days of receiving your original order, including sale items. ARUTIUNOVA does not offer an exchange for orders, so if you want a different size or color, return your unwanted item for a refund using the options listed above and place a new order. Refunds will be issued via the original payment method you made the purchase with. Some items are restricted when it comes to returning them such as underwear, swimwear. Do not remove the original wrapping/ seal for hygiene reasons if you wish to return and get a refund. All goods will be inspected on return and are the responsibility of the customers until they reach ARUTIUNOVA so ensure it is packed up properly. Returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. We're not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost. All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 14 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.